Contact Omitly support

You can reach us by email, from the support page, or from inside the app. We reply within one business day.

Email us

Email [email protected] and describe what you’re seeing. To get a useful answer on the first reply, include:

• Your Omitly version and operating system — see Find your version and OS.
• What you did, what you expected, and what happened instead.
• The exact wording of any message you saw.

Please don’t send the confidential document itself — a description of the problem is enough, and your documents should stay on your machine.

From inside Omitly

Open More ▾ → About Omitly and scroll to Support. Send us a message directly from there — it includes your app version and OS automatically, so you don’t have to look them up.

Sending us diagnostic logs (Windows)

For a tricky problem on Windows, support may send you a small, signed diagnostics tool that gathers install state, file-association settings and crash evidence into one reviewable zip file — it’s something we provide when it’s needed, not something bundled with the app or downloadable up front. Nothing is transmitted until you choose to send the resulting file, and you can review what it gathered first. It never collects your documents. This tool is Windows-only; there’s no equivalent for macOS (Apple silicon) today.

What we can help with

Installation, licensing, redaction and verification questions, and bug reports. There’s no self-service deployment plan for firms yet — if you’re an IT admin looking to deploy across a team, mention that and roughly how many people, and we’ll work through it with you directly.